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Podpora - pogosta vprašanja

Ali televizor predvaja video in avdio formate?

Vsi naši televizorji predvajajo video in glasbene datotek, vendar za vse specifikacije preverite knjižico z navodili.

Ali lahko prek povezave HDMI priključim računalnik ali Mac?

Vhod HDMI je podprt na naših televizorjih, če pa predvajate vsebino, ki je avtorsko zaščitena, morate imeti grafično kartico z združljivostjo HDCP.

Kateri kabel HDMI potrebujem za uporabo z mojim televizorjem 4K UHD?

Glede na vir priporočamo najhitrejši trenutno razpoložljiv kabel (npr. različice 2.0)

Ali lahko na televizor Toshiba snemam?

USB-snemanje je na voljo na določenih modelih Toshiba. (USB-format mora biti FAT32)

Na daljinskem upravljalniku ne najdem gumba za Spletni portal?

Gumb za Spletni portal je gumb Domov (Home) na daljinskem upravljalniku vašega televizorja Toshiba.

Ali lahko upravljam televizor Toshiba prek mobilne aplikacije?

Aplikacije so na voljo za naprave Apple in Android - poiščite "Toshiba Smart Centre" ali "Toshiba Smart Remote"

S katerimi zunanjimi avdio vhodi lahko povežem sistem prostorskega zvoka?

Avdio izhod za povezavo ustreznega zvočnega ojačevalca je lahko bodisi koaksialen ali optični.

Kaj je razlika med Full HD 1080p in HD Ready 720p?

Televizorji, ki so pripravljeni na HD (HD Ready), bodo prikazovali samo prenose v HD, televizorji v polni visoki ločljivosti (Full HD) pa zagotavljajo še višjo kakovost slike s povezavo na vir v Full HD, kot je predvajalnik Blu-ray. Če je vaš televizor HD Ready, ponuja ločljivost zaslona vsaj 1366 x 720p. V Veliki Britaniji se trenutno TV-programi oddajajo v ločljivosti do HD 720p; če imate torej televizor HD Ready, boste lahko gledali TV-programe v najboljši kakovosti.

Ali ima moj televizor Toshiba izhod za slušalke?

Vsi naši televizorji imajo 3,5 mm stereo vtič za slušalke. Ko so v TV priključene slušalke, bo zvok iz TV-zvočnikov izključen.

Ali lahko televizor namestim na steno?

Vse naše televizorje lahko namestite na okovje za stensko montažo VESA. Vsak televizor ima različno vrsto vijakov, ki je odvisna od velikosti zaslona. Za vse specifikacije preverite knjižico z navodili.

Ali ima moj televizor Toshiba tako analogni kot digitalni sprejemnik?

Vsi trenutni televizorji Toshiba imajo tako analogne kot digitalne sprejemnike.

Številni kanali ne delujejo, kako lahko pridobim vse razpoložljive kanale?

Televizorji lahko prikazujejo samo kanale, ki jih med namestitvenim postopkom zazna antena. Če veste, koliko kanalov ne sprejemate, morda antena ne dobiva dovolj močnega signala za sprejem teh kanalov. V tem primeru lahko poskusite z uporabo druge antene ali nadgradite trenutno.

Ali lahko moj televizor povežem prek Bluetooth?

Nekateri televizorji Toshiba podpirajo tehnologijo Bluetooth, pred uporabo naprav Bluetooth s televizorjem morate opraviti povezovanje. Za povezovanje vaše naprave s televizorjem storite naslednje -

1/nastavite napravo v način povezovanja

2/Zaženite odkrivanje na televizorju,

za avdio naprave uporabite možnost Audio Link v meniju Sistem > Zvočni meni, za daljinske upravljalnike pa možnost Smart Remote v meniju Sistem > Možnosti > Več. Izberite možnost menija in pritisnite gumb OK, da odprete želeni meni. S tem menijem lahko odkrivate in povezujete naprave, ki uporabljajo brezžično tehnologijo Bluetooth in začnite z uporabo. Sledite navodilom na zaslonu. Začnite z odkrivanjem naprave. Prikazan bo seznam razpoložljivih naprav Bluetooth. Na seznamu izberite napravo, ki jo želite povezati, in pritisnite gumb OK za povezovanje.

Če je prikazano sporočilo "Naprava povezana", je povezava uspešno vzpostavljena. Če povezava ni bila uspešna, poskusite znova. Opomba: S televizorjem lahko prek Bluetooth povežete avdio naprave in daljinske upravljalnike. Odklopite ali izključite druge povezane avdio naprave, da funkcija Bluetooth deluje pravilno.

Ali lahko na televizorju Toshiba pretočno predvajam vsebino iz mobilnih naprav?

Brezžični zaslon omogoča pretočno predvajanje neposredno v vaš televizor Toshiba. (Opomba: naprave iOS niso podprte)

Kako lahko brezžično povežem televizor z računalnikom z Windows 10?

Brezžični zaslon omogoča pretočno predvajanje neposredno v vaš televizor Toshiba.

Ali lahko televizor Toshiba povežem s predvajalnikom DVD?

Vaš televizor Toshiba lahko povežete na številne načine. Vrata HDMI ponujajo najboljšo kakovost, saj omogočajo prenos slik v visoki ločljivosti na zaslon. Vtiči SCART omogočajo priklop starejše opreme. Preverite specifikacije posameznih izdelkov za povezave, ki so na voljo z vsakim izdelkom.

Name	Provider	Purpose	Expiry
PHPSESSID	TOSHIBA	HOLDS USER LOGIN ACTIVITY	1 year
COOKIEPREF	TOSHIBA	HOLDS USERS COOKIE PREFERENCES	1 year

Name	Provider	Purpose	Expiry
_ga	Google	Analytics used to distinguish users	2 years
_gid	Google	Analytics used to distinguish users	1 day

Name	Provider	Purpose	Expiry
_ga	Google	Used to distinguish users.	2 years
_gid	Google	Used to distinguish users.	24 hours
_gat	Google	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	1 minute
AMP_TOKEN	Google	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year
_gac_	Google	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.	90 days
__utma	Google	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmt	Google	Used to throttle request rate.	10 minutes
__utmb	Google	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 mins from set/update
__utmc	Google	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	End of browser session
__utmz	Google	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months from set/update
__utmv	Google	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmx	Google	Used to determine a user's inclusion in an experiment.	18 months
__utmxx	Google	Used to determine the expiry of experiments a user has been included in.	18 months
_gaexp	Google	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.	Depends on the length of the experiment, but typically 90 days.
_opt_awcid	Google	Used for campaigns mapped to Google Ads Customer IDs.	24 hours
_opt_awmid	Google	Used for campaigns mapped to Google Ads Campaign IDs.	24 hours
_opt_awgid	Google	Used for campaigns mapped to Google Ads Ad Group IDs	24 hours
_opt_awkid	Google	Used for campaigns mapped to Google Ads Criterion IDs	24 hours
_opt_utmc	Google	Stores the last utm_campaign query parameter.	24 hours
_cf_bm	ZENDESK	This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here:Understanding the Cloudflare Cookies	30 minutes
_cfruid	ZENDESK	Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.	Session
_cfduid	ZENDESK	Cloudflare cookie used for security restrictions.	30 days
_zendesk_shared_session	ZENDESK	Authentication cookie - set to be anonymous	8 hours Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.
_zendesk_authenticated	ZENDESK	This is a flag set when a user is authenticated to display the most up to date content.	Session
_gat	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center	1 minute
_gid	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	1 day
_ga	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	2 years
hc:{user_identifier}:recently_ visited_articles	ZENDESK	[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.	Forever (Local Storage)
articleVotes	ZENDESK	Article anonymous votes (localStorage or if not available falls back to a session cookie)	Forever (Local Storage)/Session (cookie)
_help_center_session	ZENDESK	Stores unique session key for Help Center product.	Session
ob-{public-api-key}	ZENDESK	Connect js snippet	3 years
_zendesk_nps_session	ZENDESK	Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)	Session
.appUserId	ZENDESK	Stores the appUser ID for the current session Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported.	Forever
.clientId	ZENDESK	Unique identifier of the SDK instance	Forever
.sessionToken	ZENDESK	Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId)	Forever
lsid	ZENDESK	(From Stripe)	Session
ab_disable_remember_me	ZENDESK	(From Stripe)	Session
cid	ZENDESK	(From Stripe) Stripe analytics "client ID" used for service improvement	Session
checkout-test-session / checkout-live-session	ZENDESK	(From Stripe) Used to power Legacy Checkout's Remember Me function	1 year
ZD-zE_oauth	ZENDESK	Stores the authentication token once the user has been authenticated. Web Widget offers pre-built API functionality for cookie consent; see here:Web Widget Cookie Permission in Developer Center Alternatively, these Cookies respect external cookie bot functionality as well.	2 hours
ZD-settings	ZENDESK	Stores a hash of settings so that we don't keep sending requests to our backend	forever
ZD-suid	ZENDESK	Session id for Sunshine (if Sunshine functionality is being used)	20 minutes
ZD-buid	ZENDESK	Collects Machine ID for use in Sunshine (if Sunshine functionality is being used)	forever
ZD-store	ZENDESK	Ensures consistent presentation of the Web Widget when an End-User navigates to a new web page.	forever
__zlcmid	ZENDESK	Store visitor's machine-id for the Chat widget's authentication Chat Widget offers out-of-the-box cookie consent management, see here:Enabling cookie consent for the Chat widget & Web SDK Alternatively, these Chat Cookies respect external cookie bot functionality as well.	1 year
__zlcprivacy	ZENDESK	Store visitor's decision on CookieLaw	1 year
__zlcstore	ZENDESK	[Local Storage] Store visitor's account settings locally	forever
zte2095	ZENDESK	Used to identify the domain/subdomain the Chat Widget is located on.	Session
AWSALB	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
AWSALBCORS	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
JAR	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots. These Google reCAPTCHA Cookies (JAR-SSID) apply on Help Center pages if sign-ins are enabled, and with respect to submitting tickets, if enabled. reCAPTCHA for submitting tickets can be disabled within the help center settings if desired.	30 days
APISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
CONSENT	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	20 years
DV	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	Session
HSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
NID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	6 months
SAPISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SIDCC	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	3 months
SSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
_ga	Google	Analytics used to distinguish users	2 years
_gid	Google	Analytics used to distinguish users	1 day

Name	Provider	Purpose	Expiry
_ga	Google	Used to distinguish users.	2 years
_gid	Google	Used to distinguish users.	24 hours
_gat	Google	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	1 minute
AMP_TOKEN	Google	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year
_gac_	Google	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.	90 days
__utma	Google	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmt	Google	Used to throttle request rate.	10 minutes
__utmb	Google	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 mins from set/update
__utmc	Google	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	End of browser session
__utmz	Google	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months from set/update
__utmv	Google	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmx	Google	Used to determine a user's inclusion in an experiment.	18 months
__utmxx	Google	Used to determine the expiry of experiments a user has been included in.	18 months
_gaexp	Google	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.	Depends on the length of the experiment, but typically 90 days.
_opt_awcid	Google	Used for campaigns mapped to Google Ads Customer IDs.	24 hours
_opt_awmid	Google	Used for campaigns mapped to Google Ads Campaign IDs.	24 hours
_opt_awgid	Google	Used for campaigns mapped to Google Ads Ad Group IDs	24 hours
_opt_awkid	Google	Used for campaigns mapped to Google Ads Criterion IDs	24 hours
_opt_utmc	Google	Stores the last utm_campaign query parameter.	24 hours
_cf_bm	ZENDESK	This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here:Understanding the Cloudflare Cookies	30 minutes
_cfruid	ZENDESK	Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.	Session
_cfduid	ZENDESK	Cloudflare cookie used for security restrictions.	30 days
_zendesk_shared_session	ZENDESK	Authentication cookie - set to be anonymous	8 hours Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.
_zendesk_authenticated	ZENDESK	This is a flag set when a user is authenticated to display the most up to date content.	Session
_gat	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center	1 minute
_gid	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	1 day
_ga	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	2 years
hc:{user_identifier}:recently_ visited_articles	ZENDESK	[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.	Forever (Local Storage)
articleVotes	ZENDESK	Article anonymous votes (localStorage or if not available falls back to a session cookie)	Forever (Local Storage)/Session (cookie)
_help_center_session	ZENDESK	Stores unique session key for Help Center product.	Session
ob-{public-api-key}	ZENDESK	Connect js snippet	3 years
_zendesk_nps_session	ZENDESK	Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)	Session
.appUserId	ZENDESK	Stores the appUser ID for the current session Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported.	Forever
.clientId	ZENDESK	Unique identifier of the SDK instance	Forever
.sessionToken	ZENDESK	Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId)	Forever
lsid	ZENDESK	(From Stripe)	Session
ab_disable_remember_me	ZENDESK	(From Stripe)	Session
cid	ZENDESK	(From Stripe) Stripe analytics "client ID" used for service improvement	Session
checkout-test-session / checkout-live-session	ZENDESK	(From Stripe) Used to power Legacy Checkout's Remember Me function	1 year
ZD-zE_oauth	ZENDESK	Stores the authentication token once the user has been authenticated. Web Widget offers pre-built API functionality for cookie consent; see here:Web Widget Cookie Permission in Developer Center Alternatively, these Cookies respect external cookie bot functionality as well.	2 hours
ZD-settings	ZENDESK	Stores a hash of settings so that we don't keep sending requests to our backend	forever
ZD-suid	ZENDESK	Session id for Sunshine (if Sunshine functionality is being used)	20 minutes
ZD-buid	ZENDESK	Collects Machine ID for use in Sunshine (if Sunshine functionality is being used)	forever
ZD-store	ZENDESK	Ensures consistent presentation of the Web Widget when an End-User navigates to a new web page.	forever
__zlcmid	ZENDESK	Store visitor's machine-id for the Chat widget's authentication Chat Widget offers out-of-the-box cookie consent management, see here:Enabling cookie consent for the Chat widget & Web SDK Alternatively, these Chat Cookies respect external cookie bot functionality as well.	1 year
__zlcprivacy	ZENDESK	Store visitor's decision on CookieLaw	1 year
__zlcstore	ZENDESK	[Local Storage] Store visitor's account settings locally	forever
zte2095	ZENDESK	Used to identify the domain/subdomain the Chat Widget is located on.	Session
AWSALB	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
AWSALBCORS	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
JAR	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots. These Google reCAPTCHA Cookies (JAR-SSID) apply on Help Center pages if sign-ins are enabled, and with respect to submitting tickets, if enabled. reCAPTCHA for submitting tickets can be disabled within the help center settings if desired.	30 days
APISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
CONSENT	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	20 years
DV	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	Session
HSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
NID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	6 months
SAPISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SIDCC	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	3 months
SSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
_ga	Google	Analytics used to distinguish users	2 years
_gid	Google	Analytics used to distinguish users	1 day

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