Vestel Ticaret A.Ş. ("Company"), we pay utmost attention to the protection and security of your personal data.. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. In this context, we would like to enlighten and inform you as the Data Controller in the most transparent way in order to protect the fundamental rights and freedoms of individuals, especially the privacy of private life, and to protect personal data.

Topics:

1. What data do we collect?

2. How do we collect your data?

3. How will we use your data?

4. How do we store your data?

5. How do we transfer your data?

6. What's our legal basis?

7. Is there a profiling process for your data that has legal consequences or similarly significantly affects it? 

8. What are your data protection rights?

9. What are cookies?

10. Changes to our privacy policy

11. How to contact us

12. How to contact the appropriate authorities

1. What data do we collect?

Our Company collects the following data:

Name, e-mail, phone, address, password, zip code, shopping history, call center record, invoice, IP address, tabs visited on the website, browser type, browser version, visiting hours, frequency of visits.

2. How do we collect your data?

Our company collects your data directly in the following processes:

• Where you register online or place an order for any of our products or services,

• When you voluntarily complete a customer survey or provide feedback in the contact section or via email,

• When you consent to cookies on our website.

Our company may also indirectly collect your data from the following sources:

• Google Analytics

• Amazon

3. How will we use your data?

We use it to provide after-sales support services.

4. How we store your data?

Our company will keep personal data for the period required by the above-mentioned processing purposes. In addition, in case of any dispute that may arise, our Company will be able to store your personal data, limited to the purpose of making the necessary defenses within the scope of the dispute, and for the period of limitation specified in accordance with the relevant legislation.

Against the risk of data loss for any reason, the backup data is stored in centers located in Turkey. In extreme cases, backup data is stored in Lacivert's physical storage devices and locked vaults for data recovery purposes.

5. How do we transfer your data?

Your data is transferred to our business partner Vestel Ticaret A.Ş. With your permission, your personal data is stored on Amazon servers. Cookies are collected by Google services and Zendesk. We work with Lacivert Bilişim for the technical process of website systems. 

In legal disputes, your personal data is shared with authorized institutions and organizations.

6. What's our legal basis?

Your personal data is collected within the scope of your legal or business relationship with our Company, in accordance with the relevant legislation or with your consent or for the establishment or performance of a contract or on the basis of legitimate interests.How do we store your data?

Our company,

• personal data are not processed unlawfully,

• personal data are not accessed illegally and

• undertakes to take the necessary technical and administrative measures to ensure the appropriate level of security in order to ensure the protection of personal data and to carry out the necessary audits.

In case of linking to other applications through our website, our Company does not bear any responsibility for the privacy policies and contents of the applications.

7. Is there a profiling process for your data that has legal consequences or similarly significantly affects it?

Profiling is not done with your collected data.

8. What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. 

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Or write to us: vesteltrade@vestel.com.tr    

9. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For detailed information, you can visit our cookie policy.

For further information, visit allaboutcookies.org.

10. Changes to our privacy policy

Our Company may amend the provisions of this Text at any time by publishing it. The provisions that our company amends take effect on the date of publication.

11. How to contact us?

If you have any questions about our company's privacy policy or would like to exercise one of your data protection rights, please feel free to contact us.

Email us at: vesteltrade@vestel.com.tr   

Or write to us at: Organize Sanayi Bölgesi 45030 Manisa, Turkey