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Tuki - usein kysyttyjä kysymyksiä

Toistaako televisio sekä audio- että videotiedostoja?

Kaikki televisiomme toistavat sekä video- että musiikkitiedostoja, mutta ole hyvä ja tarkista ohjekirjasta tarkempi erittely.

Voinko yhdistää PC tai Mac laitteeni HDMI kaapelilla televisiooni?

Televisiomme tukevat HDMI liitäntää. Mikäli yrität toistaa tekijänoikeudella suojattuja materiaaleja, näytönohjaimesi tulee olla HDCP-yhteensopiva.

Mitä HDMI kaapelia 4K UHD TV laitteen kanssa tulisi käyttää?

Riippuen lähteestä, suosittelisimme nopeinta mahdollista saatavilla olevaa kaapelia (esimerkiksi 2.0 versio).

Voinko nauhoittaa Toshiba televisiollani?

USB nauhoitus on saatavilla joissakin Toshiban malleissa. (USB formaatin täytyy olla FAT32)

En löydä Internet portaalin näppäintä kaukosäätimestäni?

Internet portaalin näppäin on Koti-näppäin Toshiba televisiosi kaukosäätimessä.

Voinko hallita Toshiba televisiotani mobiilisovelluksella?

Sovelluksia on saatavilla Apple ja Android laitteille - etsi "Toshiba Smart Centre" tai 'Toshiba Smart Remote'

Millaista ääniliitintä televisiossa käytetään sen surround sound systeemiin liittämiseksi?

Äänen liittäminen toimii joko koaksiaalikaapelin tai optisen liittimen avulla yhdistäen sen sitten sopivaan äänenvahvistimeen.

Miten Full HD 1080p ja HD Ready 720p teräväpiirtotelevisiot eroavat toisistaan?

HD Ready-televisiot ainoastaan toistavat teräväpiirtomateriaaleja, kun taas Full HD televisiot tarjoavat sen lisäksi vieläkin paremman kuvanlaadun niiden ollessa yhdistettynä teräväpiirtolähteeseen, kuten esimerkiksi Bluray soittimeen. Jos televisiosi on teräväpiirtovalmis (HD Ready), on sen näytöntarkkuus vähintäänkin 1366 x 720p. Suomessa voi katsella maksuttomia 1080i HD-kanavia.

Onko Toshiba televisiossani paikkaa kuulokkeille?

Kaikissa televisioissamme on 3.5 millimetrin stereokuulokeliitäntä. Silloin kun kuulokkeet ovat liitettynä televisioon, sen sisäiset kaiuttimet mykistyvät.

Onko televisioni mahdollista ripustaa seinälle?

Kaikki televisiomme ovat yhteensopivia seinälle ripustamiseen tarkoitetun VESA-teknologian kanssa.

Onko Toshiba televisiossani sekä analoginen että digitaalinen sovitin?

Kaikki tämänhetkiset Toshiban mallit sisältävät sekä analogisen että digitaalisen sovittimen.

Useat kanavat eivät toimi, kuinka saan käyttööni kaikki saatavilla olevat kanavat käyttööni?

Televisiot näyttävät vain ne kanavat, jotka ne löytävät antenninsa avulla asennuksen aikana. Jos huomaat monen kanavan puuttuvan, on todennäköistä ettei antenni saa tarpeeksi vahvaa signaalia niiden vastaanottamiseen. Tässä tapauksessa kannattaa kokeille eri antenninpaikkaa tai sen parantamista.

Voinko liittää laitteita televisiooni Bluetoothin välityksellä?

Jotkut Toshiba televisioista tukevat Bluetooth teknologiaa, yhdistämistä vaaditaan ennen kuin laitteita voidaan käyttää television kanssa. Sinun tulisi toimia seuraavalla tavalla laitteiden yhdistämiseksi:

1/Aseta laite yhdistämistilaan

2/Käynnistä laitehaku televisiossa.

Audiolaitteille valitse Audio Link-vaihtoehto kohdassa Järjestelmä > Äänivalikko. Kaukosäätimille valitse Smart Remote-vaihtoehto kohdassa Järjestelmä > valikko > lisää. Valitse valikko-vaithoehto ja paina OK avataksesi lisävalikon. Käyttämällä tätä valikkoa voit löytää ja yhdistää Bluetooth teknologiaa käyttäviä laitteita ja aloittaa niiden käytön. Noudata näytöllä näkyviä ohjeita. Aloita laitehaku. Lista käytettävistä Bluetooth laitteista tulee näkyviin. Valitse haluamasi laite listalta ja paina OK yhdistääksesi.

Jos "laite yhdistetty" viesti tulee näkyviin, on laite yhdistetty onnistuneesti. Jos yhdistäminen ei onnistu, yritä uudelleen. Huomio: voit yhdistää audiolaitteita tai kaukosäätimiä Bluetoothin avulla televisioosi. Irrota tai sammuta muut mahdolliset audiolaitteet saadaksesi Bluetoothin toimimaan.

Voinko striimata eli suoratoistaa sisältöä mobiililaitteeltani Toshiba televisiooni?

Wireless Display-teknologia mahdollistaa suoratoiston Toshiba televisiollasi. (Huomio: iOS laitteet eivät tuettuja)

Kuinka voin langattomasti yhdistää Windows 10 käyttöjärjestelmällä toimivan tietokoneen televisiooni?

Wireless Display-teknologia mahdollistaa suoratoiston Toshiba televisiollasi.

Voinko yhdistää DVD-soittimen Toshiba televisiooni?

Toshiba televisiossasi on monia eri yhdistämismahdollisuuksia. HDMI portit tarjoavat laadullisesti parhaan yhteyden salliessaan teräväpiirtokuvan lähettämisen ruudulle. SCART portit mahdollistavat hieman vanhempien tuotteiden yhdistämisen televisioon. Ole hyvä ja tarkista tuotekohtainen erittely nähdäksesi mitä vaihtoehtoja on missäkin mallissa.

Name	Provider	Purpose	Expiry
PHPSESSID	TOSHIBA	HOLDS USER LOGIN ACTIVITY	1 year
COOKIEPREF	TOSHIBA	HOLDS USERS COOKIE PREFERENCES	1 year

Name	Provider	Purpose	Expiry
_ga	Google	Analytics used to distinguish users	2 years
_gid	Google	Analytics used to distinguish users	1 day

Name	Provider	Purpose	Expiry
_ga	Google	Used to distinguish users.	2 years
_gid	Google	Used to distinguish users.	24 hours
_gat	Google	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	1 minute
AMP_TOKEN	Google	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year
_gac_	Google	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.	90 days
__utma	Google	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmt	Google	Used to throttle request rate.	10 minutes
__utmb	Google	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 mins from set/update
__utmc	Google	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	End of browser session
__utmz	Google	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months from set/update
__utmv	Google	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmx	Google	Used to determine a user's inclusion in an experiment.	18 months
__utmxx	Google	Used to determine the expiry of experiments a user has been included in.	18 months
_gaexp	Google	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.	Depends on the length of the experiment, but typically 90 days.
_opt_awcid	Google	Used for campaigns mapped to Google Ads Customer IDs.	24 hours
_opt_awmid	Google	Used for campaigns mapped to Google Ads Campaign IDs.	24 hours
_opt_awgid	Google	Used for campaigns mapped to Google Ads Ad Group IDs	24 hours
_opt_awkid	Google	Used for campaigns mapped to Google Ads Criterion IDs	24 hours
_opt_utmc	Google	Stores the last utm_campaign query parameter.	24 hours
_cf_bm	ZENDESK	This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here:Understanding the Cloudflare Cookies	30 minutes
_cfruid	ZENDESK	Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.	Session
_cfduid	ZENDESK	Cloudflare cookie used for security restrictions.	30 days
_zendesk_shared_session	ZENDESK	Authentication cookie - set to be anonymous	8 hours Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.
_zendesk_authenticated	ZENDESK	This is a flag set when a user is authenticated to display the most up to date content.	Session
_gat	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center	1 minute
_gid	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	1 day
_ga	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	2 years
hc:{user_identifier}:recently_ visited_articles	ZENDESK	[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.	Forever (Local Storage)
articleVotes	ZENDESK	Article anonymous votes (localStorage or if not available falls back to a session cookie)	Forever (Local Storage)/Session (cookie)
_help_center_session	ZENDESK	Stores unique session key for Help Center product.	Session
ob-{public-api-key}	ZENDESK	Connect js snippet	3 years
_zendesk_nps_session	ZENDESK	Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)	Session
.appUserId	ZENDESK	Stores the appUser ID for the current session Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported.	Forever
.clientId	ZENDESK	Unique identifier of the SDK instance	Forever
.sessionToken	ZENDESK	Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId)	Forever
lsid	ZENDESK	(From Stripe)	Session
ab_disable_remember_me	ZENDESK	(From Stripe)	Session
cid	ZENDESK	(From Stripe) Stripe analytics "client ID" used for service improvement	Session
checkout-test-session / checkout-live-session	ZENDESK	(From Stripe) Used to power Legacy Checkout's Remember Me function	1 year
ZD-zE_oauth	ZENDESK	Stores the authentication token once the user has been authenticated. Web Widget offers pre-built API functionality for cookie consent; see here:Web Widget Cookie Permission in Developer Center Alternatively, these Cookies respect external cookie bot functionality as well.	2 hours
ZD-settings	ZENDESK	Stores a hash of settings so that we don't keep sending requests to our backend	forever
ZD-suid	ZENDESK	Session id for Sunshine (if Sunshine functionality is being used)	20 minutes
ZD-buid	ZENDESK	Collects Machine ID for use in Sunshine (if Sunshine functionality is being used)	forever
ZD-store	ZENDESK	Ensures consistent presentation of the Web Widget when an End-User navigates to a new web page.	forever
__zlcmid	ZENDESK	Store visitor's machine-id for the Chat widget's authentication Chat Widget offers out-of-the-box cookie consent management, see here:Enabling cookie consent for the Chat widget & Web SDK Alternatively, these Chat Cookies respect external cookie bot functionality as well.	1 year
__zlcprivacy	ZENDESK	Store visitor's decision on CookieLaw	1 year
__zlcstore	ZENDESK	[Local Storage] Store visitor's account settings locally	forever
zte2095	ZENDESK	Used to identify the domain/subdomain the Chat Widget is located on.	Session
AWSALB	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
AWSALBCORS	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
JAR	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots. These Google reCAPTCHA Cookies (JAR-SSID) apply on Help Center pages if sign-ins are enabled, and with respect to submitting tickets, if enabled. reCAPTCHA for submitting tickets can be disabled within the help center settings if desired.	30 days
APISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
CONSENT	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	20 years
DV	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	Session
HSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
NID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	6 months
SAPISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SIDCC	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	3 months
SSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
_ga	Google	Analytics used to distinguish users	2 years
_gid	Google	Analytics used to distinguish users	1 day

Name	Provider	Purpose	Expiry
_ga	Google	Used to distinguish users.	2 years
_gid	Google	Used to distinguish users.	24 hours
_gat	Google	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	1 minute
AMP_TOKEN	Google	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year
_gac_	Google	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.	90 days
__utma	Google	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmt	Google	Used to throttle request rate.	10 minutes
__utmb	Google	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	30 mins from set/update
__utmc	Google	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.	End of browser session
__utmz	Google	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	6 months from set/update
__utmv	Google	Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.	2 years from set/update
__utmx	Google	Used to determine a user's inclusion in an experiment.	18 months
__utmxx	Google	Used to determine the expiry of experiments a user has been included in.	18 months
_gaexp	Google	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.	Depends on the length of the experiment, but typically 90 days.
_opt_awcid	Google	Used for campaigns mapped to Google Ads Customer IDs.	24 hours
_opt_awmid	Google	Used for campaigns mapped to Google Ads Campaign IDs.	24 hours
_opt_awgid	Google	Used for campaigns mapped to Google Ads Ad Group IDs	24 hours
_opt_awkid	Google	Used for campaigns mapped to Google Ads Criterion IDs	24 hours
_opt_utmc	Google	Stores the last utm_campaign query parameter.	24 hours
_cf_bm	ZENDESK	This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here:Understanding the Cloudflare Cookies	30 minutes
_cfruid	ZENDESK	Cloudflare cookie used in cases were multiple users are hidden behind the same client IP address. Each user will have a unique cookie to help prevent a case of rate limiting all users if one particular user hits the rate limit threshold.	Session
_cfduid	ZENDESK	Cloudflare cookie used for security restrictions.	30 days
_zendesk_shared_session	ZENDESK	Authentication cookie - set to be anonymous	8 hours Session duration is configurable by the Subscriber using the Session Expiration config in Admin Center > Security Settings. Can be anything from 5 minutes to 2 weeks. Default is 8 hours.
_zendesk_authenticated	ZENDESK	This is a flag set when a user is authenticated to display the most up to date content.	Session
_gat	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center. See here to enable or disable these Google Analytics Cookies:Enabling Google Analytics for your Help Center	1 minute
_gid	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	1 day
_ga	ZENDESK	Google Analytics (when enabled in Guide Settings) allows subscribers to gain insights into the use of their help center.	2 years
hc:{user_identifier}:recently_ visited_articles	ZENDESK	[LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the help center. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential.	Forever (Local Storage)
articleVotes	ZENDESK	Article anonymous votes (localStorage or if not available falls back to a session cookie)	Forever (Local Storage)/Session (cookie)
_help_center_session	ZENDESK	Stores unique session key for Help Center product.	Session
ob-{public-api-key}	ZENDESK	Connect js snippet	3 years
_zendesk_nps_session	ZENDESK	Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)	Session
.appUserId	ZENDESK	Stores the appUser ID for the current session Sunshine Conversations Web Messenger will not drop any Cookies until the widget is initiated by the End-User. If you wish to further control these Cookies using a third-party cookie solution, that is supported.	Forever
.clientId	ZENDESK	Unique identifier of the SDK instance	Forever
.sessionToken	ZENDESK	Session token to be used to authenticate requests on behalf of an anonymous user. Session tokens are linked to a client ID (see clientId)	Forever
lsid	ZENDESK	(From Stripe)	Session
ab_disable_remember_me	ZENDESK	(From Stripe)	Session
cid	ZENDESK	(From Stripe) Stripe analytics "client ID" used for service improvement	Session
checkout-test-session / checkout-live-session	ZENDESK	(From Stripe) Used to power Legacy Checkout's Remember Me function	1 year
ZD-zE_oauth	ZENDESK	Stores the authentication token once the user has been authenticated. Web Widget offers pre-built API functionality for cookie consent; see here:Web Widget Cookie Permission in Developer Center Alternatively, these Cookies respect external cookie bot functionality as well.	2 hours
ZD-settings	ZENDESK	Stores a hash of settings so that we don't keep sending requests to our backend	forever
ZD-suid	ZENDESK	Session id for Sunshine (if Sunshine functionality is being used)	20 minutes
ZD-buid	ZENDESK	Collects Machine ID for use in Sunshine (if Sunshine functionality is being used)	forever
ZD-store	ZENDESK	Ensures consistent presentation of the Web Widget when an End-User navigates to a new web page.	forever
__zlcmid	ZENDESK	Store visitor's machine-id for the Chat widget's authentication Chat Widget offers out-of-the-box cookie consent management, see here:Enabling cookie consent for the Chat widget & Web SDK Alternatively, these Chat Cookies respect external cookie bot functionality as well.	1 year
__zlcprivacy	ZENDESK	Store visitor's decision on CookieLaw	1 year
__zlcstore	ZENDESK	[Local Storage] Store visitor's account settings locally	forever
zte2095	ZENDESK	Used to identify the domain/subdomain the Chat Widget is located on.	Session
AWSALB	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
AWSALBCORS	ZENDESK	Used to ensure user session remains with the same AWS instance to improve performance and stability.	Session
JAR	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots. These Google reCAPTCHA Cookies (JAR-SSID) apply on Help Center pages if sign-ins are enabled, and with respect to submitting tickets, if enabled. reCAPTCHA for submitting tickets can be disabled within the help center settings if desired.	30 days
APISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
CONSENT	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	20 years
DV	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	Session
HSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
NID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	6 months
SAPISID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
SIDCC	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	3 months
SSID	ZENDESK	Used to allow human users easy access to Zendesk features, while blocking actions by bots.	2 years
_ga	Google	Analytics used to distinguish users	2 years
_gid	Google	Analytics used to distinguish users	1 day

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	United Kingdom	English
	Bosnia & Herzegovina (Bosna i Hercegovina)	Bosanski Hrvatski Srpski English
	Bulgaria (България)	български English
	Croatia (Hrvatska)	Hrvatski English
	Cyprus (Κύπρος)	Ελληνικά English
	Czech Republic (Česká republika)	Čeština English
	DACH (Deutschland - Österreich - Suisse)	Deutsch Français English
	Denmark (Danmark)	Dansk English
	Finland (Suomi)	Suomi English
	France (France)	Français English
	Greece (Ελλάς)	Ελληνικά English
	Hungary (Magyarország)	Magyar English
	Iberia (España - Portugal)	Español Português English Catalán Gallego Euskera
	Italy (Italia)	Italiano English
	Lithuania (Lietuva)	Lietuvių English
	Malta	English
	Netherlands (Nederland)	Nederlands English
	Norway (Norge)	Norsk English
	Poland (Polska)	Polski English
	Romania (România)	Român English
	Serbia (Srbija)	Srpski English
	Slovakia (Slovensko)	Slovenčina English
	Slovenia (Slovenija)	Slovenščina English
	Sweden (Sverige)	Svenska English
	Turkey (Türkiye)	Türkçe English
	Ukraine (Україна)	Українська English